Return merchandise authorization form (RMA)

IMPORTANT Please read the following statements before completing your application

1. Products not purchased from Biofloral will not be processed.
   
   
2. The restocking of new and non-defective products will be accepted within 30 days from the date of purchase. These products must not be damaged, modified from their original packaging, labeled, marked in pencil, etc. Liquid products are not eligible for restocking, nor are products purchased on clearance or by special order.
   
   
3. Defective products under warranty will be replaced, credited or repaired. Depending on the products, warranties can vary from 1 month to 5 years.
   
   
4. Some manufacturers have their own merchandise return policy (clic on supplier’s logo to find out their terms) :

 

 

Procedure

Important guidelines for gardening centers

Before reimbursing the user or before giving a replacement item, it is of the merchant’s responsibility to verify the usage on the returned item (purchase date, nature of the defect, available warranty depending on the product).

To proceed with a return of goods, the applicant must:

1. Fill out the return of goods authorization form
2. Wait for an email from Biofloral in which the applicant will receive a return authorization with an RMA number
3. Pack the product to return, join a copy of the email you received and send your package to Biofloral with the transport of your choice and at your expense.  

 

Returns must be shipped (at the applicant’s expense) to the following address:

Biofloral inc.
675 montée St-François,
Laval, Québec H7C 2S8

 Biofloral will proceed to the evaluation of the goods within a maximum of 10 business days and will provide an evaluation report by email if some products are refused.

Goods that have not been authorized for return WILL NOT BE PROCESSED.

This means an item returned without an RMA# will simply be discarded and no credit will be granted.